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Yes. Every fare on the results page already includes taxes, fees and carrier charges, and we do not add a card surcharge or a booking fee at the end. The only things that can change the number are extras you choose to buy from the airline afterwards, such as seats or extra baggage.

Airline fares are live inventory and the airline can reprice or sell out a fare class at any moment. If that happens while you are filling in traveller details, we stop the booking and show you the new price rather than charging you a number you did not agree to. Nothing is charged until you confirm.

It depends on the fare. Every result shows the checked baggage allowance, and fares with none are labelled "Carry-on only". Add checked bags directly with the airline after booking — it is almost always cheaper than at the airport.

Yes. Enter their details as the traveller and your own as the contact. The airline sends disruption notices to the contact details, so use a phone number that will be reachable on the day of travel.

Exactly what appears on the passport or photo ID the traveller will present, including middle names where the passport shows them. Airlines match the ticket to the document and can refuse boarding on a mismatch.

Often, but not always, and most airlines charge for it. Contact us as soon as you notice — a correction requested within a few hours of booking is far more likely to succeed and far cheaper than one requested the week of travel.

No. Entry requirements are the traveller’s responsibility and they change frequently. Check Smartraveller and the destination’s official immigration site before you book, particularly for passport validity rules, which commonly require six months beyond your return date.

Immediately. Your airline booking reference appears on the confirmation screen and in your email as soon as the airline confirms the seats. That reference is what you use to check in.

Directly with the airline, using your booking reference. Airlines only expose seat maps and ancillaries through their own systems, and going direct avoids a second layer of fees.

You have 24 hours from booking to cancel with us for a full refund of what you paid us. After that, the airline’s own fare rules apply — we show those rules on the fare before you pay, and we will always quote you the total cost of a change before anything is charged.

Contact us with your booking reference and we will work the airline’s options with you: a rebooking, a refund, or a credit, depending on what the airline offers and what you are entitled to. If the airline cancels, your consumer guarantees under the Australian Consumer Law are not affected by the fare type you bought.